Frequently Asked Questions
Account
That's easier than ever. Click on SIGN UP on the main page of SpinShark Casino, fill in the registration form and click Create an account. You will land at the deposit page immediately, and a welcome letter will also be sent to the e-mail address you entered upon registration.
No — one account per player only. It keeps the game fair for everyone. Duplicate accounts may be closed, and any related winnings removed, so best to keep it simple and stick with one.
No stress. On the Log In page, click Forgot Password? and we’ll send you a secure reset link straight away. Didn’t get it or something’s off? Contact our Support Team via Live Chat or email at [email protected]. Once we confirm your identity, you’ll be back in safely.
Log in and go to My Account. There you’ll find an option to Add Currency — simply pick from the dropdown list. From then on, you can deposit and play in the new currency without hassle.
Deposits & Withdrawals
Deposits usually appear instantly. You can check your balance under My Account → My Balance. If it’s not showing after a few minutes, reach out to Support — we’ll verify and get it sorted.
SpinShark Casino accommodates a wide array of currencies, including GBP, EUR, USD, BTC, XRP, USDT, DOG, LTC, TRX. Simply select the one most suited to your play.
If you’re depositing into your SpinShark account, we cover the receiving costs — you won’t pay a thing on our end. Your payment provider might charge a small fee for sending funds. For withdrawals, any fee set by your provider will apply on your side.
The minimal amount is usually £20 or an equivalent, but it can depend on the method of deposit or withdrawal. Please see our Payments page for additional details or contact our support service.
Games
Absolutely. SpinShark runs smoothly on any mobile device — same games, same bonuses, same thrill. Whether you’re home or on the move, you’ve got the full experience in your pocket.
No need to panic. Your progress is saved, and once you reconnect, you’ll pick up right where you left off. Only live or multiplayer rounds continue in real time — those outcomes are settled according to game rules.
Security
Yes. We use SSL encryption and advanced anti-fraud systems to keep your data and funds secure. Your details are handled with full confidentiality and only used for providing our services. You can find more in our Privacy & Security section.
Go to My Account → Documents to upload your ID and other requested files. You can also track the verification status right there. If we ever need something extra, our team will reach out directly.